Call Center Jobs in Dubai: Working in IT and Customer Service
Among the many information technology companies in Dubai, call centers are attracting their share of overseas employees. While the call
center industry there is not as big as that compared to other countries such as India, there is nevertheless great interest in the prospect for
call center jobs in Dubai and elsewhere in the UAE.
This is because of Dubai's explosive growth. With more and more multinational companies establishing operations there, the job market in the
emirate is offering plenty of career opportunities for both local and foreign workers.
Call center operations are part of a larger phenomenon called BPO, or business process outsourcing. This occurs when a company contracts part
of its operations (such as customer support) to a third party to save on costs and to concentrate on its core operations. Thus, the person you
talk to over the phone or online when you need help with a product or service isn't necessarily an employee of your product's manufacturer; he or
she is likely to be a call center agent located in another country.
Call center or contact center agents undergo the necessary training to help them deal successfully with customers' concerns. They are
taught to use the latest tools in telecommunication and software to make interactions with clients as seamless as possible. Moreover, in addition
to knowing about the product or service for which they provide customer support, they also possess good communication and problem-solving skills,
which are vital when it comes to customer service. If talking or interacting with various types of people is not a problem for you, then maybe
this is a job you can consider.
A large number of call centers are in operation 24 hours a day for most of the week, with its agents working in shifts, so it can take some
time for you to adjust to the schedule especially if you're assigned a late schedule. Fluency in verbal and written English is a must for this
job, and in Dubai you have a larger chance of getting hired as a call center agent if you also speak Arabic. Also, no special education or
technical experience is needed; oftentimes, a college diploma or even just some college courses is sufficient. However, having some background in
BPO or at least in customer service would be helpful.
Surveys show that call center agents these days tend to be in their twenties and thirties, and can earn anything from 2,000-8,000 dirhams a
month in Dubai. Salary, of course, depends on a number of factors, including scope of responsibility. Other job incentives may also be offered,
which may differ by company.
Some of the companies that offer call centre jobs in Dubai are Cupola Teleservices (CTS), Contactopia, and Hosterix. There are many more that
are based elsewhere, but which have a significant presence in the Middle East. You can browse their websites for more information, or do a search
for companies that are looking for contact center personnel to work in the UAE. They'll be able to give you a lot more details about finding jobs
in Dubai in whatever field of work: in the hotel, healthcare or construction industries perhaps, in addition to IT.